New books and Posters can be returned and refund on demand by email within 7 days of purchase if they are in the same condition as when they were purchased. We do not accept returns and refund for Stationary, Games, Totes, Puzzles and Used Books. All wrapped merchandise can only be returned as initially wrapped. Transportation fees will not be refund. You can send back your purchase to FRENCH BOOKSTORE INC, 145W 27ST, 10001, New York, NY. If the conditions are reunited your purchase will be refunded within 10 business days.